The South Hams Overview and Scrutiny Committee meeting on 27 June 2024 focused on housing and core services, with significant discussions on the Housing Thematic Update and the Core Services Thematic Update. Key decisions included the approval of new housing initiatives and enhancements to customer service and IT infrastructure.

Housing Thematic Update

The committee reviewed the Housing Thematic Update, which provided a comprehensive overview of the current housing situation in South Hams. The update highlighted the ongoing challenges in meeting housing demand and affordability. The committee discussed various strategies to address these issues, including the development of affordable housing units and partnerships with local developers.

Councillors expressed concerns about the rising costs of housing and the impact on local residents. One councillor noted, The affordability crisis is pushing our residents out of the area, and we need urgent action to address this. The committee approved a proposal to increase the number of affordable housing units by 20% over the next two years, with a focus on sustainable and eco-friendly designs.

Core Services Thematic Update

The Core Services Thematic Update was another major topic of discussion. This update covered the performance and future plans for customer service and IT infrastructure within the council. The committee reviewed the current state of these services and identified areas for improvement.

A significant portion of the discussion centred on enhancing the council's digital services to improve accessibility and efficiency for residents. The committee approved a plan to upgrade the council's IT systems, including the implementation of a new customer relationship management (CRM) system. This upgrade aims to streamline interactions between residents and the council, making it easier for residents to access services and information.

One councillor emphasised the importance of these upgrades, stating, Improving our IT infrastructure is crucial for providing better services to our residents and ensuring that we can meet their needs effectively.

Executive Forward Plan

The committee also reviewed the Executive Forward Plan, which outlines the council's upcoming projects and initiatives. The plan includes a range of projects aimed at improving local infrastructure, economic development, and community wellbeing.

Annual Work Programme

Finally, the committee discussed the OS Annual Work Programme June 24, which sets out the committee's priorities and activities for the coming year. The programme includes a focus on housing, core services, and environmental sustainability.