Agenda and decisions

July 17, 2024 View on council website Watch video of meeting
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Summary

The committee voted to support the recommendations on all of the reports discussed in the meeting. This included approval of the Alton Renewal Plan, an update on the Winstanley and York Road Regeneration scheme, a report on the Council’s plans to address housing needs and the allocation of social housing in 2024/25 and a report summarising the Leasehold and Freehold Reform Act 2024.

Alton Renewal Plan

The Alton Renewal Plan sets out a number of proposals and schemes across six pillars of activity that the Council intends to deliver on the Alton Estate in Roehampton.

As part of this plan, the committee approved the allocation of a £5 million budget for a range of improvement projects on the estate, with more funding to follow once the results of consultations on the housing element of the scheme are known. These include improvements to Downshire Field, the Alton Activity Centre, and the construction of a new community hub - the Roehampton Community Hub.

The committee also supported a plan to explore new options for the estate to deliver new and replacement council homes and to go out to consultation on those options. This followed a lengthy discussion about the previous masterplan for the estate, which was agreed by the previous administration. The current administration believe this plan is no longer viable as it involved the demolition of 288 homes and only delivered 24% affordable housing. In addition, the Council believes the previous masterplan would be unaffordable with an estimated cost of £51.8 million. The administration is committed to ensuring that any new homes proposal for the Alton increases the level of social rent homes and the proportion of affordable housing.

Our Alton Renewal Plan will help to keep the area special while making sure that all of the residents there can participate in the exciting opportunities that are generated in that neighbourhood.

- Councillor Hogg

A key part of the housing plans will involve exploring which properties on the estate can be retained and which need to be demolished. The report set out the reasons why the Council believes there is a case for demolishing some properties in certain areas of the estate.

Given its cost, disruption and environmental impact, demolition is a last resort. However, it is considered that there remains a case for demolition in some limited areas...

- Andy Howard

There was some discussion about the timescale for the plans.

looking at paragraph 86 um how realistic or confident are you that um that the early well early 25 2025 will be when you're planning submission when it's now July August and you have this massive consultation with east and west the bigger community and also the consultations and also the six monthly ballot i mean of course we want this to be as best as we could but i think that's pretty tight

- Councillor Mrs Graham

In response the committee heard that the timescale in the report related to the Roehampton Community Hub. As this is a separate planning application, this would be brought forward as part of the Early Improvement Plan, which is separate from the housing, retail, and demolition plan.

The committee heard that the Council is committed to consulting with the community to understand their preferred uses for the retail offer and that work is underway to develop a “Retail Offer” for existing businesses on the estate.

Each trader will have different needs both individually and for their business, and the Council remains committed to discussing potential options with each of them.

- Andy Howard

There was a discussion about the level of investment in the proposals from the General Fund and what this investment would be used for. The committee were assured that further details would be provided by email.

There was also a lengthy debate on the ballot process, including the minimum percentage of residents that would need to vote for a valid representation of a majority opinion.

in leading up to the ballot um what about the wider rohampton community in a sense people east of the rohampton lane because one of the fundamentals must be that we what we whatever regeneration occurs it reduces the divide that rohampton lane poses between the east and the west of of that lane and and if we if that still remains a council's ambition how are we going to to bring them them in on the conlos ocean

- Councillor Govindia

The committee heard that the ballot process is a statutory process and only applies to residents who are directly affected by any demolition of their homes. However, the Council is committed to engaging with the wider community throughout the master planning process. The committee was assured that the Council would be working hard to achieve the highest possible turnout in the ballot.

...i am absolutely thrilled to hear you are now converts to the ballot and care about the turnout of said ballot given that you refuse to do a ballot in the first place... um and i look forward to uh you guys helping us turn the vote out for a yes vote on these plans um so i look forward to that in a couple years time

- Councillor Dickerton

Winstanley and York Road Update

The committee heard that the Council has been in discussion with its Joint Venture partner, Taylor Wimpey, for the Winstanley and York Road regeneration.

The report set out the objectives of the Joint Venture. The Council’s board member for the scheme, Andy Howard, who left the council at the end of June 2024, presented the report and answered questions from members. The committee supported a recommendation to delegate any decisions on his replacement, or any future replacements, to the Chief Executive, Mike Jackson, in consultation with the Executive Director of Finance.

The committee supported a recommendation to agree a series of complementary council objectives, including: maintaining momentum on the scheme, ensuring early delivery of new homes for tenants, a JV-funded programme of community engagement, considering the amenity of existing residents on the estate, and the affordability and risks of any funding request. There was some discussion about these new objectives.

is is kind of um how they're not i can't see the reasoning that i can't see the direct link with the existing objectives and these new ones perhaps you could just slightly expand on on where have they come from

- Councillor Govindia

The committee heard that:

i think i probably said they were they were drafted by the council before we procured a development partner and were in used to inform the early master planning work um and some of those have test stood the test of time and practice better than others and i think what this really does is sort of flesh them out and makes um explicit um what's perhaps implicit around the council requiring a pace of delivery about the scheme being affordable because it was never envisaged that we would put additional funding in um and to flesh out the sort of the JV's commitments in terms of meanwhile uses um and commitment to the community so i don't think they're new i think they're um they build on the existing um objectives um based on experience

- Andy Howard

The committee also supported a recommendation to note the contents of a gold paper in relation to the report.

Ombudsman Report

The committee considered a report on the findings of the Local Government and Social Care Ombudsman (LG&SCO) in relation to a complaint about the Council’s housing service. The complaint related to the assessment of a homeless application in September 2021 and to the suitability of the accommodation provided by the Council, in both the relief and main duty phases. The report also covered issues relating to Children’s Services responsibilities around meeting the child’s special educational needs. The Ombudsman ordered the Council to pay £13,800 in compensation to the complainant and made twelve recommendations for improvement and wider learning.

The committee heard that:

the failings the 12 failings identified by the ombudsman accepted by the council touched um in the main on the housing service um the responsibility of this committee there were delays in the assessment of the applicant's um application leaving her you know unsure about what was happening there were findings made by the ombudsman that the accommodation provided to her and her disabled child was unsuitable and then there was a wider point and i think this is partly why the compensation ordered by the ombudsman was very a very significant amount was that there were also internal failings in liaison and joint working between ourselves and the children's services department

- Derek Johnson

The committee heard that all actions required by the LG&SCO had been completed. The committee also heard that the complaint had arisen before the homelessness service was expanded via the creation of twenty-three new posts.

By way of context - and not excuse - the points made by officers during the investigation as recorded at paragraphs’ 65 and 66 of Appendix 1, are important insofar as the events in question largely occurred at a time before the homelessness service was expanded, by the addition of 23 FTEs, via Paper No 22-161. The pressures on the service before that investment were, with hindsight, both chronic and insurmountable.

- the report

There was a lengthy discussion about the Council’s processes and how they had been improved to prevent similar issues from recurring.

one of the key recommendations was to remind staff to ensure that where the team placed a family outside of the borough they need to confirm that the council where placement is located is aware of and can meet the educational needs of children in the family

- Derek Johnson

The committee heard that the temporary accommodation team had amended the checklist used when discussing temporary accommodation placements and that the online homelessness application had been amended to include a question on whether any child in the household has an Education, Health and Care Plan (EHCP).1

Further, and as a more `hard-wired' safeguard, the online homelessness application form has been amended to include specific questions around educational special needs including whether any child in the household has an Education, Health and Care plan (EHCP), which around 4 per cent of children in education in the borough do. Again, early collection of information will enable the placement team to plan for accommodation in the borough prior to the family become homeless, hopefully resulting in less disruption for the family in terms of continuity of specialist schooling.

- the report

The committee heard that:

we undertook sufficient training there were to there were some ongoing training taking place with the housing department we've also changed our paperwork so both both services have changed their paperwork we've also closed the gap between education housing and early help to make sure that all of those services have the same information on all of their forms to make sure these children don't drop through the gap um so so you know we've we've undertaken everything that the lgo asked us to do

- Deborah Johnson

The committee were assured that, going forward, liaison between the housing team and children’s services would be improved and that personal housing plans would be kept under review.

in the lessons learned and particularly in the context of where families with children with ehcp are involved um as a part of future what steps are we making sure we take where education hasn't done it because they often don't there are delays i understand that but when there are those delays and there is homelessness as well that we use our best endeavors to try and break break some sort of outcome on that that's i just want an assurance i'm not actually getting blame or anything of that sort

- Councillor Govindia

There was also a discussion about the level of compensation that was awarded by the LG&SCO, with one member noting that it was a significant amount.

the scale of compensation awarded is quite quite significant i know um this is not run-of-the-mill compensation slap on the wrist type of compensation for mom woodsman in my own experience it's been some time and i probably can't remember anytime when five figure sum has been awarded by the ombudsman so i think we need to as members we need to note the seriousness of it...

- Councillor Govindia

In response the committee heard that:

the ombudsman's uh rationale for the high amount of compensation awarded is set out paragraph 100 and basically the bulk of it 10 000 pounds is based on their calculation that 500 pounds a month for the 20 months they found the accommodation provided by the department to be unsuitable would be the factor so 10 and that's higher as they note there than their 150 to 350 tariff normally applied because of the facts of the case so that's why you get nearly 14 000 pounds of compensation but i think this case is um and the facts of the case are rare so i think viewed through that lens it's perhaps unsurprising on the basis of the faults found that the compensation should be uh higher than we may have seen in the past

- Derek Johnson

The committee voted to support the recommendations in the report, noting the findings of the LG&SCO and endorsing the action taken by officers.

Housing Annual Resources

This report sets out plans for the allocation of social housing resources in 2024/25 and gives details of the predicted supply of properties. The committee heard from Derek Johnson, the Executive Director for Housing and Regeneration.

The report details how challenging the homelessness position continues to be for the Council, with demand for services continuing to rise. The committee heard that the use of temporary accommodation in England had hit record highs and that London Boroughs were now providing 56% of all temporary accommodation placements across the country. In Wandsworth demand for homelessness advice and services has been particularly driven by the rising cost of living.

The position has worsened in recent times due to a number of international factors (welcoming significant numbers of refugees displaced by the invasion of Ukraine) and the impact of increased sanctuary seekers from the EU and to a number of domestic factors including the cost-of-living crisis and the long-standing freezing of local housing allowance levels.

- the report

The report noted that:

...numbers accommodated across England rose from 50,400 to 112,660 between March 2010 and December 2023, with numbers accommodated by London boroughs rising from 37,910 to 63,240 over the same period, albeit that four London boroughs did not provide returns for September 2023 including some traditionally big users of temporary accommodation including Croydon, Lambeth and RB Kensington and Chelsea. As such, homelessness in England has more than doubled since 2010 and numbers as of December 2023 represent a historic high.

- the report

The committee heard that the cost of temporary accommodation had increased by 45% in the last year and by 105% since March 2022.

The report details the positive impact that investing in twenty-three new members of staff for the service, made in 2022, has had. Despite ongoing challenges the increase in use of temporary accommodation for statutory homeless households has continued to stabilise during 2023/24.

In summary 2023/24 was another year in which the service’s resilience and capacity was tested. In Paper No. 22-161, significant and much needed investment into the service, via the creation of 23 new posts, was approved and 2023/24 saw encouraging signs that that investment was seeing strong results, insofar as TA usage increased much slower than in the previous two years and, as detailed elsewhere in this report, private sector housing prevention outcomes increased, more under-occupation transfers delivered, more rental income was collected and casework backlogs significantly reduced. It is well known that statutory homelessness in the form of temporary accommodation use nationally has recently hit a record high and that earlier decision to invest in the service has been essential in achieving the progress made.

- the report

The report forecast a net decrease of 77 households in temporary accommodation by the end of March 2025. There was a discussion about this forecast with one member stating they were:

...pleasantly surprised is this when was the last time we had a forecast reduction like that

- Councillor McLeod

The committee heard that this would be the first reduction in at least a decade.

The committee heard that the Council had been successful in reducing its use of bed and breakfast, in particular, for families with children. There was some discussion about the impact that the upcoming general election will have on homelessness applications with one member stating that:

if that is the ambition of the council and of course i applaud that will we not have an ambition to have a turnout higher than any other comparable ballot because i think you know it's in everyone's interest that maximum participation and and maximum support is given because this is a 15-20 year build out program and you don't really want a sizable number of people feeling a bit sad about the outcome so it's just a just a just a plea

- Councillor Govindia

The committee heard that:

...there is no turnout requirement and it's and it's a simple majority but clearly given the huge effort that the council's putting into the engagement process it will want the highest possible number of people to vote and the highest possible number of people to vote yes

- Derek Johnson

The committee also heard details about the different schemes that the Council uses to prevent homelessness, including the Stay Put Stay Safe Scheme2 (SPSS), the Rent Deposit Scheme (RDS) and the ‘New Generation Scheme’. There was some discussion about the Council’s success in delivering the Stay Put Stay Safe Scheme with one member stating they were concerned that performance had fallen short of the target. The committee heard that, given the nature of this type of homelessness, it was difficult to prevent.

In relation to the lettings plan the committee heard that:

the 2024/25 draft resources forecast is attached within appendix 2 for consideration with a recommendation that it be approved for 2024/25 the supply of dwellings becoming available from all sources is predicted to significantly increase to comprise 1,381 dwellings across all sources of supply so an increase of 179 lettings overall compared to the actual supply seen in the previous year (1,202) the forecast is made up of 796 council dwellings (increased from 647 in the previous year) 345 ha dwellings (decreased from 366) and 240 private sector and oob mobility dwellings (increased from 189)

- Derek Johnson

The committee were told that the forecast reflected the realities of the housing market and that Members could be confident in it. There was some discussion around the increase in properties becoming available as a result of tenants transferring from their current homes with one member noting that this accounted for 15% of total predicted supply.

...the 2024/25 resources and commitments forecasts have been drawn up to reflect the realities seen within 2023/24 and accordingly the resources forecast at appendix 2 includes out of the 1,381 properties predicted to become available overall 211 dwellings becoming available as a result of transfer activity this represents around 15% of the total forecast and is indicative of the predicted volume of transfer activity proposed for the year noting that lets of new homes within the regeneration areas are included in that total

- Derek Johnson

The committee heard that this was to reflect the anticipated volume of transfer activity planned for the year, including new homes built as part of regeneration schemes. In particular, the supply of new build social rent properties will enable the Council to increase the number of under-occupation transfers, freeing up larger properties.

The report set out the allocation plan for 2024/25, detailing how many homes would be allocated to different groups.

The draft Allocations Plan, therefore, provides for the 432 homeless rehousing’s into social housing (excluding 240 into PRS properties) during 2024/25 discussed above, provides for 343 allocations by way of transfer across all the queues and provides for 216 allocations across the general needs queue as a whole. Further, 119 allocations of sheltered housing are planned to older applicants, with 189 planned allocations to other vulnerable (often single person) households across the physical disability, supported and social care housing queues (including to homeless persons including rough sleepers housed under COVID-19 arrangements).

- the report

The committee heard that the main consideration had been to balance the competing demands for rehousing, including statutory homeless households, vulnerable adults moving from temporary supported housing, and those requiring wheelchair accessible accommodation.

The report proposed several increases in staffing resources across various teams including the Housing Reviews Team, the Property Management Team, and the Rough Sleeper Team and the extension of a number of fixed term posts in the Temporary Accommodation and Homelessness Prevention Teams. There was a discussion on these proposals with the Opposition raising concerns that previous investment in additional posts had not resulted in successful recruitment to all posts. The committee heard that:

reluctantly all i'd say is i'd oppose that the additional posts were going to be increased and it was in the pipeline officers will tell you long before the change of administration so i accept the argument you're making but all i'm saying is i'm not prepared to give a consent to spending more money which is a 2.8 while when the previous agreed budget variations have not been fully utilized i think it's about a shot across the bows of getting our processes right and getting some discipline into recruitment and retention that's my challenge and therefore i think reluctantly all i'd say is i'd oppose that the rest of it's fine and then we can move to work then

- Councillor Govindia

The committee heard that there was a structural issue around the cost of temporary accommodation and that the pressures being faced were chronic.

...councils are queuing up going bust based on the cost of temporary accommodation because of the structural issue in the homelessness crisis

- Councillor Dickerton

The committee heard that the investment made in 2022 had been essential in achieving the progress that the Council had made in mitigating costs.

that investment that we did the moment we came in to increase the number of staff that we have is vital and i think it's really important to notice that it's the backlog that has been dealt with that is really crucial as well as the overall caseload now this job is incredibly difficult we have taken voluntary sector workers down to the putney office to do tours of it when you visit that office you see people in their most difficult state you're often giving them bad news as dave just pointed out you're trying to find five bedroom homes you find out one of them is in luton we have a policy in this council of consent on outside of london but often we're placing people outside of borough which is a very difficult conversation to have it's essential that we are staffing up so that we can secure the overall reduction in temporary accommodation this is the first time in a decade that this paper brought to committee is showing a forecast of negative 77 negative numbers the first time in a decade so i would really suggest that the you know opposition support this paper because this is about trying to deliver in one of the most difficult structural environments that i think local government has ever faced um that would just be my my two cents as the cabinet member

- Councillor Dickerton

The committee voted to support the budget variation required to establish new posts and the other recommendations in the report.

The committee also heard that the Council was considering new packages to encourage landlords to make their properties available to the Council. There was some discussion about these proposed packages with one member stating that they were concerned that the Council was:

...having difficulty getting landlords to come to us here at wandsworth council and and and stick with the private sector

- Councillor Austin

The committee heard that, even with increased incentives, the rents offered by the Council could not compete with the open market.

it's multifaceted council so um we can't compete financially on our current incentives then you have the phenomena well known that a number of private sector landlords choose not to work with tenants who are partially or fully reliant on welfare benefits that's a known fact we know that in this borough rents are high we know that landlords have you know almost infinite choice over who they they let to...

- Derek Johnson

The committee heard that rents in the borough were high and that:

...landlords have you know almost infinite choice over who they they let to

- Derek Johnson

The committee were told that, whilst the proposed packages may appear generous, in comparison to the cost of nightly paid accommodation they offered value for money and would result in significant savings.

Leasehold and Freehold Reform

This report summarised the provisions of the Leasehold and Freehold Reform Act 2024. The committee heard from Ian Stewart, the Head of Leasehold Services. The report noted that many of the Act’s measures, such as making it easier for leaseholders to extend their leases and increasing transparency in the management of service charges, are already in place for Wandsworth Council leaseholders.

Overall, the Act will have minimal impact on Wandsworth Council leaseholders as the key measures remaining in the Act, to make it easier for leaseholders to extend their lease, buy the freehold or seek transparency and clarity on their service charges, already exist for Wandsworth Council leaseholders, at lower costs and in a regulated and transparent operating environment.

- the report

The committee heard that the Act is unlikely to lead to a significant increase in requests for lease extensions from Wandsworth Council leaseholders as the majority of leases have already been let or extended on long leases (with the average length of a lease being 133 years). The committee also heard that Wandsworth Council charges ‘peppercorn’ ground rents on its properties and, as such, changes to ground rents included in the Act are not applicable to its leaseholders.

The committee heard that there would be a financial impact on the Housing Revenue Account due to the removal of marriage value3 on leases under eighty years.

The committee noted the report.

Corporate Plan Actions and KPIs

The committee received a report on the 2023/24 Wandsworth Corporate Plan (WCP) actions and key performance indicators (KPIs) relating to its functions and on proposals for the 2024/25 WCP actions and KPIs.

The committee heard a report on the progress that had been made in delivering the agreed actions for 2023/24, including the following:

  • The completion of sixty-three new council homes
  • The submission of planning applications and planning consents for more than 132 new council homes
  • The development of the Alton and Winstanley and York Road Estate regeneration plans
  • The establishment of the Rough Sleeper Hub
  • The mobilisation of a new under-occupation team to free up larger properties for homeless families
  • The commencement of the annual re-registration process for housing applicants
  • The completion of a review of service standards
  • The completion of a stock condition survey
  • The installation of energy saving measures in void properties

The committee were also given details of the year-end performance against the agreed key performance indicators, including:

  • The number of serious hazards identified and removed in private rented housing
  • The percentage of Houses in Multiple Occupation inspected within twenty days
  • The number of empty properties brought back into use
  • The percentage of rent arrears
  • The percentage of repairs completed within target times
  • The number of under-occupation transfers
  • The number of households in temporary accommodation
  • The number of homeless cases prevented
  • The number of adaptations completed
  • The level of tenant satisfaction with housing services
  • The number of house purchase grants issued

There was some discussion about the performance against some of these indicators with one member noting that the collection rate for service charges had fallen.

"Extended payment plans for major works invoices over £3,000 gave eligible residents the opportunity to spread the cost over 4 years from 2022/2023 billing year. This will have contributed to the slight reduction compared to previous years.

Officers continue to monitor all debts and are progressing debts to Legal where it is appropriate to do so. Officers continue to be mindful of potential difficulties debtors may encounter due to cost-of-living issues and actively encourage repayment plans where appropriate."

- the report

There was also a discussion about the increase in the percentage of rent arrears, with the report stating:

The on-going Cost of Living Crisis and the rent and Heating and Hot Water (HHW) increases have played a part in the arrears increasing. (75% of HHW properties are occupied by Universal Credit / Housing Benefit tenants and the HHW charge is not payable in Housing Benefit.)

- the report

The committee also heard about a successful scheme to provide free energy advice to Council tenants, which resulted in collective savings of £127,000 to tenants.

The committee supported a recommendation to approve a new set of actions and KPIs for 2024/25, reflecting the Council’s ambitions to tackle homelessness, improve conditions for private renters, deliver on building safety commitments, and achieve its target of becoming carbon neutral by 2030.

Asset Management Strategy

The committee noted a new Housing Asset Management Strategy, which outlines the work being undertaken to ensure that the Council’s homes are safe, secure and sustainable.

The Housing Asset Management Strategy (2024-2029) outlines the work that the Council is undertaking (and will continue to undertake) to ensure its homes are safe, secure, and sustainable.

- the report

The committee heard that this was the first time that the Council had published such a strategy and it includes information on a range of work being undertaken by the department, including the Homes for Wandsworth development programme, major estate regeneration schemes, the repairs service and major works programme, and the work being undertaken to make the Council’s homes more sustainable.

...it is timely that the Council reviews its landlord packages to ensure that they are attractive and competitive.

- the report

The committee heard that:

The Council has committed to retaining all its housing and will only sell properties under exceptional circumstances

- the report

There was some discussion about the challenges that the Council faces in procuring temporary accommodation, including the high cost of privately rented accommodation and the Council’s inability to compete with market rents.

As a result, the Council has seen a reduction in the number of landlords who are willing to let their properties to us, as the rents that can be offered are considerably below market.

- the report

The committee heard about the success of the Council’s marketing strategy, which aimed to attract new landlords, and of their efforts to seek funding opportunities to deliver decarbonisation projects.

The committee voted to approve the Housing Asset Management Strategy.


  1. An Education, Health and Care Plan is a legal document that describes a child or young person's special educational, health and social care needs. It explains the extra help that will be given to meet those needs and how that help will support the child or young person to achieve their aspirations. 

  2. The Stay Put Stay Safe scheme (SPSS) is a scheme that helps people experiencing domestic abuse remain in their own homes after the perpetrator has left. The scheme works with a range of other agencies and organisations to offer practical support and help to improve security at the property. This can involve changing locks, installing security lighting and adding door and window reinforcements.  

  3. Marriage value is a notional increase in the value of a property that occurs when a lease is extended, reflecting the increased value of a longer lease. Under current legislation this must be shared with the landlord if the remaining lease term is under 80 years.