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Ethical Governance and Personnel Committee - Monday, 20 May 2024 6.30 pm

May 20, 2024 View on council website  Watch video of meeting Read transcript (Professional subscription required)
AI Generated

Summary

The meeting focused on changes to the complaints policy, new memberships, and procedural matters. The most significant discussion was about the new complaints policy, which was approved.

The main topic was the new complaints policy. Becky explained that the Housing Ombudsman and the Local Government and Social Care Ombudsman have issued new complaint handling codes. The Housing Ombudsman code, which deals with complaints about the council's landlord, is statutory and came into force on April 1, 2024. The Local Government and Social Care Ombudsman code is guidance and must be complied with by April 1, 2025. The council has already implemented changes to meet the 2024 deadline and has drafted a new policy to meet both codes' requirements. The key changes involve timelines for acknowledging and responding to complaints, the content of the annual report, and the type of information to be fed back to the ombudsman. The council must also appoint a member responsible for complaints, recommended to be the executive member for corporate services. The policy was moved by Councillor Bray and seconded by Councillor Crook, and it was approved.

The meeting also addressed new memberships. Councillor O'Shea is no longer a member of the committee, and Councillor Green is now a member. Councillor Bray substituted for Councillor Hoelek, Councillor Maloney for Councillor Cant, and Councillor Sutton for Councillor Harris.

There was a brief discussion about the minutes of the previous meeting, which needed a correction regarding a substitution. Councillor Joyce Crooks seconded the motion to approve the minutes, subject to the correction.

No additional urgent business or declarations of interest were raised. Councillor Cook asked if they needed to declare an interest in Chris Boothway, a Conservative member, but it was deemed unnecessary.

The meeting concluded with a procedural motion to go into a private session under section 100A4 of the Local Government Act 1972, which was approved.

Attendees

Profile image for CouncillorA Pendlebury
CouncillorA Pendlebury  Liberal Democrat group whip •  Liberal Democrat •  Hinckley Clarendon
Profile image for CouncillorE Hollick
CouncillorE Hollick  Liberal Democrat •  Groby
Profile image for Councillor SL Bray
Councillor SL Bray  Leader of the Council •  Liberal Democrat •  Hinckley Castle
Profile image for CouncillorMB Cartwright
CouncillorMB Cartwright  Liberal Democrat •  Groby
Profile image for Councillor MA Cook
Councillor MA Cook  Deputy Leader of the Conservative Group •  Conservative •  Cadeby, Carlton & Market Bosworth with Shackerstone
Profile image for Councillor MJ Crooks
Councillor MJ Crooks  Liberal Democrat •  Newbold Verdon with Desford & Peckleton
Profile image for Councillor WJ Crooks
Councillor WJ Crooks  Liberal Democrat •  Barlestone, Nailstone & Osbaston
Profile image for Councillor CE Green
Councillor CE Green  Liberal Democrat •  Barwell
Profile image for CouncillorC Harris
CouncillorC Harris  Conservative •  Markfield, Stanton & Field Head
Profile image for Councillor KWP Lynch
Councillor KWP Lynch  Liberal Democrat •  Hinckley Clarendon
Profile image for Councillor LJ Mullaney
Councillor LJ Mullaney  Liberal Democrat •  Hinckley Castle
Profile image for Councillor BE Sutton
Councillor BE Sutton  Conservative •  Twycross & Witherley with Sheepy
Julie Kenny

Topics

No topics have been identified for this meeting yet.

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