Subscribe to updates
You'll receive weekly summaries about Southwark Council every week.
If you have any requests or comments please let us know at community@opencouncil.network. We can also provide custom updates on particular topics across councils.
Joint IT Committee (Brent, Lewisham and Southwark) - Tuesday 18 March 2025 6.00 pm
March 18, 2025 View on council websiteSummary
This meeting considered a report that provided an update on the Shared Technology Service used by the three councils. The meeting was also scheduled to consider a report on the cybersecurity of the Shared Technology Service.
Shared Technology Service Update
The report, which covered November 2024 to January 2025, included information about the performance of the service against its targets.
It suggested that the service was performing well, saying:
In this reporting period (November 2024 to January 2025), SLA performance for priority 3 (P3) operational incident issues has improved by around 5% and priority 4 (P4) operational request calls SLA has been maintained within the SLAs in the main.1
The report described a number of technology projects being undertaken by the Shared Technology Service:
- Laptop refresh: The report noted that Southwark had approved a business case for a project to refresh its laptops, and that a pilot for this was underway in Brent.
- Always On VPN: The report provided an update on the progress of a project to introduce
Always On VPN
technology for all three councils. 2
The report also included individual updates from each of the three councils on their progress in delivering their digital strategies.
The report requested the approval of some changes to the Inter Authority Agreement, and provided an update on the process of benchmarking the cost of the service against the cost of similar services in other London Boroughs.
Shared Technology Service Cyber Security Update Report
The agenda suggests that this item was considered in private. No documents related to the item were made public.
-
Service Level Agreements (SLAs) are a set of agreed targets for the performance of elements of a service. For example, an SLA might state the percentage of the time that a service should be available. ↩
-
A Virtual Private Network (VPN) allows someone to connect to a network as if they are in a different physical location. For example, if someone is at home they can use a VPN to connect to their work's network as if they are in the office. The
Always On
element means that the VPN is always active when a computer is connected to the internet. ↩