The Appointments Sub-Committee of Westminster City Council met to consider the appointment of a new Director of Customer Experience.

Appointment of Director of Customer Experience

The committee were scheduled to interview candidates for the role of Director of Customer Experience.

The postholder will be responsible for developing and implementing a customer-centric culture across the organisation, ensuring that residents, businesses and visitors receive a consistently high level of service.

The report considered by the committee noted that:

The Director of Customer Experience will play a key role in delivering the Council's vision of being a modern, efficient and customer-focused organisation.

The report noted that the successful candidate would have a proven track record of success in a similar role. They would also need to demonstrate a strong understanding of the challenges and opportunities facing local government, as well as a commitment to public service.