The Cabinet Housing Panel of Welwyn Hatfield Council discussed several key issues, including the performance of housing services, the tenancy strategy and policy, and the results of the tenant satisfaction measures survey. Decisions were made to recommend the introduction of the tenancy policy and strategy to the cabinet and to note the tenant satisfaction measures results and the associated action plan.

Tenant Satisfaction Measures

The panel reviewed the Tenant Satisfaction Measures 2023/24 report, which included feedback from tenants on various aspects of housing services. The overall satisfaction was 60%, with specific areas such as handling of complaints and antisocial behaviour (ASB) receiving lower satisfaction scores. The panel discussed the need for clearer communication about what constitutes ASB and the council's powers to address it. An action plan was proposed to address the findings, focusing on improving repair services, communication with tenants, and handling of complaints.

Tenancy Strategy and Policy

The panel considered the revised Tenancy Strategy and Policy, which aims to secure lifetime tenancies and provide clear guidance on tenancy sustainment, tackling fraud, and managing discretionary succession rights. The consultation with registered providers showed strong support for ending fixed-term flexible tenancies. The panel agreed to recommend the introduction of the tenancy policy and strategy to the cabinet and full council.

Performance Reports

The CHP Performance Report Q4 2023/24 was presented, highlighting key performance indicators for housing services. Concerns were raised about the performance with voids, as the targets for ordinary and major works were not being met. The panel discussed the need to revise targets and improve contractor performance to reduce void turnaround times.

Housing Compliance Report

The Housing Compliance Report was reviewed, noting that gas and electric compliance were not at 100% due to access issues. The panel emphasized the importance of achieving full compliance and discussed measures to improve access for safety checks.

Work Programme

The panel agreed to adjust the work programme to include regular monitoring of the action plan derived from the tenant satisfaction measures survey. This will ensure ongoing scrutiny and progress towards improving tenant satisfaction.

Public Participation

No public questions or petitions were received for this meeting.

The meeting concluded with a consensus to track the progress of the action plan and ensure that the council's housing services continue to improve in response to tenant feedback.