The Audit and Corporate Governance Committee of Camden Council are scheduled to meet on Thursday, 27 November 2025. The agenda includes discussion of the council's risk management strategy, internal audit reports, and a review of the council's complaints policy and procedure. Also to be discussed are the annual reward and terms and conditions for council staff, and the council's treasury management.

Review of the Council's Complaints Policy and Procedure

The committee is scheduled to review the council's complaints policy and procedure, which was last amended in 2023, to ensure it aligns with the amended Housing Ombudsman's Complaint Handling Code. The Review of Complaints Policy report also asks the committee to approve the District Management Complaint procedure to ensure it aligns with the council's procedure.

Appendix A, B and C provide the proposed updated policy, procedure and District Management Complaint procedure respectively.

Risk Management

Several reports relating to risk management are scheduled to be discussed.

The Risk Management Strategy and Framework report presents the council's updated Risk Management Strategy and Framework, which was updated in September 2025. The committee will be asked to monitor the effective development and operation of risk management.

The Principal Risk Report 2025 provides an update on the actions being taken to mitigate key principal risks and presents the council's position as of October 2025. The committee will again be asked to monitor the effective development and operation of risk management in the council.

A risk deep dive into complaints in property management is also scheduled. The Risk Deep Dive - Complaints in Property Management report aims to enhance the committee's understanding of how this risk is being managed, so that the committee can fulfil its duties regarding monitoring the council's effective operation of risk management.

Annual Reward and Terms and Conditions Update

The committee is scheduled to discuss Camden's Reward Strategy, with an update provided on how the council is responding to stay competitive in the current challenging labour market and mitigate recruitment and retention risks. The Annual Reward Update report also covers politically restricted positions within the council.

Review of Camden Pay and Reward Schemes

The Review of Pay Scheme report seeks the committee's approval for a proposed change to the council's My Reward Scheme, removing the 1% payment option and moving to a single 2% reward. This change is part of the council's wider Pay and Performance Review – Phase Two, which aims to ensure Camden's pay and reward framework remains equitable, transparent, and sustainable in the current economic and labour market context.

The report states that:

The proposal is intended to improve equity, simplicity, and budget consistency in how performance-related recognition is applied across the organisation while maintaining flexibility for managers to recognise exceptional contributions.

Internal Audit Interim Report 2025-26

The Internal Audit Interim Report provides the committee with an update regarding the work undertaken by Internal Audit, in respect of delivery of the 2025-26 Internal Audit Plan from 1 April to 31 October 2025.

Appendix 1 provides an internal audit update, appendix 2 lists high priority recommendations, and appendix 3 provides a follow up update.

Treasury Management Mid-Year Report 2025-26

The Treasury Management Mid-Year Report 2025-26 presents the council's treasury mid-year position and activity for 2025/26. It outlines how the council has complied with regulatory requirements and treasury indicators and provides an update on the economic context influencing treasury decisions and performance.

4/25 Auditor's Annual Report and Pension Fund Audit Completion Report

The Auditors Annual Report 2024-25 and Pension Fund Completion Report presents the external auditor's findings from work done to date on 2024/25, and the audit completion report for the Pension Fund accounts for 2024/25.