The Shareholder Reference Group meeting scheduled for 11 February 2026 was set to review the performance of RCS Ltd, a company wholly owned by the London Borough of Redbridge, and to discuss updates regarding Roding Homes Ltd. The meeting's agenda focused on the operational and financial performance of RCS Ltd during the third quarter of the 2025/2026 financial year.

RCS Quarterly Performance Report - Q3 2025/2026

A significant portion of the meeting was dedicated to reviewing the RCS Quarterly Performance Report for the period of September to December 2025. This report was intended to keep the shareholder, the London Borough of Redbridge, informed of the company's progress against agreed targets. The report highlighted that RCS Ltd had achieved its pay award proposal for 2025/2026, with the award backdated to April 2025 and implemented in December 2025.

The report indicated that RCS had met most of its key performance indicators (KPIs). Sickness absence management had been a priority, with the company successfully reducing sickness levels below agreed KPI standards in Q3. RCS had also implemented measures to improve its Health & Safety protocols and risk assessments. Accident rates for Q3 were reported as two per month.

However, targeted improvement was noted as necessary for the 24-hour turnaround for missed collections, including container delivery collection, mixed refuse and recycling, and missed recycling collections. RCS's improvement plans for these KPIs were reported to be proving effective.

Client feedback from Civic Pride indicated strong service delivery against almost all contract KPIs, with kerbside missed refuse and recycling collection performance remaining satisfactory. The RCS Management Team was noted as receptive and committed to continuous improvement. RCS had collaborated well with the council on the rollout of Phase 1 of the new Food Waste Collection service, which had a successful start. Health and safety site breaches by RCS staff at ELWA sites were being tracked and monitored to a high standard. RCS had also taken an active role in council projects, including scoping future service changes and addressing issues like side waste and additional bin requirements.

Projects for 2026 were planned to include enhanced communication on recycling contamination. A monthly Fleet Meeting between RCS, the Client, and LBR Fleet services had been established with increased rigour and structure, with union representatives encouraged to attend. Strong cooperation between RCS and LBR was noted during the pay negotiations in autumn 2025.

Financially, RCS reported a surplus of £0.032m as at the end of December 2025, with a forecast position for 2025/2026 of a surplus of £0.283m. This forecast did not include potential outstanding payments, such as backdated insurance costs of £0.148m. RCS also became an O Licence holder on 4 November 2025.

The report detailed operational performance, including health and safety statistics. A total of 176 close calls were reported, covering various issues. RCS had implemented measures to improve responsiveness to close calls, with regular internal and council meetings to review patterns and actions. A specific focus was placed on improving safety performance related to reversing incidents, with a targeted plan including toolbox talks, a review of the Reversing Assistant Protocol, and enhanced monitoring. The report noted that approximately one in every three accidents was reversing-related. RCS was also exploring the implementation of a CCTV system across all vehicles.

Performance against KPIs for missed collections was detailed, with some areas meeting targets and others requiring improvement. The Food Waste Collection service, launched on 24 November 2025, had seen participation levels exceeding expectations, with an average participation rate of 65% and an average weight per food waste caddy of 1.6 kg. The service had experienced 52 missed collection reports in December, with no contamination issues reported.

Roding Homes Ltd Update

The meeting was also scheduled to receive a verbal update on Roding Homes Ltd. A report indicated that the shareholder was being asked to approve an amendment to Roding Homes Ltd's Articles of Association to allow for a minimum of one director to oversee the company's requirements while in a dormant state. Following the departure of Colin Stewart, a director of Roding Homes Ltd, the report recommended his removal from the Company's Board of Directors.

The meeting was also scheduled to address the draft minutes of the previous meeting held on 27 November 2025 for approval. Public question time was also listed on the agenda. Certain appendices to the RCS Quarterly Performance Report were designated as exempt, requiring the exclusion of the public for their discussion.