About
The Cabinet Member for Business Transformation and Customers is able to make individual Cabinet Member decisions on delegated matters as detailed in the Council’s Constitution. A summary of the responsibilities of this post is below, for full details visit Part 3 of the Constitution. Responsibilities include:
· Project and programme management office
· Customer services strategy
· Customer services
· Revenues and benefits
· Town Hall refurbishment project ICT transformation programme
· Commercialisation / income generation strategy
· Workforce strategy including investors in people
· Public private partnerships (specifically arvato / Kier contract)
· Public service reform (with Deputy Leader)
· Shared services