Decision Maker: Corporate Resources Overview & Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: November 14, 2024

Purpose: To share the Public Services Ombudsman for Wales Annual Letter 2023-24 for Flintshire County Council and an overview of complaints received by each portfolio of the Council between 1 April 2024 - 30 September 2024.

Content: That the Committee:   (a)       Notes the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24;   (b)       Notes the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy; and   (c)       Supports the priorities outlined in paragraph 1.25.