Decision Maker: Governance and Audit Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: November 25, 2024

Purpose: To share the Public Services Ombudsman for Wales Annual Letter 2023-24 for Flintshire County Council and an overview of complaints received by each portfolio of the Council between 1 April 2024 - 30 September 2024.

Content: (a)       That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24;   (b)       That the Committee notes the half year performance of the Council (2024-25) in respect of complaints made to services in line with the Concerns and Complaints Policy;   (c)       That the Committee supports the priorities outlined in paragraph 1.25; and   d)         That the Committee notes and welcomes the lessons that have been learned.