Decision

Corporate Complaints Policy Review

Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: February 11, 2025

Purpose:

Content: Consideration was given to recommendation CE 25/7 of the Communities and Environment Scrutiny Select Committee of 5 February 2025.    RESOLVED: That   (1)        the new Corporate Complaints Policy (attached at Annex 3), be adopted; and   (2)        the new Corporate Complaints Policy be implemented from June 2025.

Supporting Documents

Recommendations of Communities and Environment SSC of 5 February 2025 - To Follow.pdf
Annex 2 - Existing TMBC Complaints Policy.pdf
Annex 3 - TMBC Complaints Policy 2025.pdf
Report of Director of Central Services and Cabinet Member.pdf
Annex 1 - Complaints Handling Code.pdf
Recommendations of Communities and Environment SSC of 5 February 2025.pdf

Related Meeting

(Budget), Cabinet - Tuesday, 11th February, 2025 7.30 pm on February 11, 2025