Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: May 13, 2025

Purpose: To agree the updated policy, that reflects the latest guidance from the Local Government Ombudsman Complaint Handling Code

Content: RESOLVED that Cabinet: - (a)           approves the updated BCP Complaints policy; and (b)           approves the Unreasonable Actions Policy Voting: Unanimous Portfolio Holder: Customer, Communications and Culture Reason These policies now reflect the changes at a national level that are being introduced by the Local Government Ombudsman.