Decision Maker: Homes and Housing Delivery Policy Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: May 30, 2025

Purpose: To provide an update for the Committee and seek approval of the Bristol consumer standards improvement strategy.

Content: The Committee RESOLVED to: ·       Note and comment on the Housing Consumer Standards Programme (HCSP) improvement plan summary (Appendix Ai). ·       Note and comment on the landlord compliance performance report (Appendix Aii). ·       Approve the Housing Consumer Standards Improvement Strategy (Appendix Aiii). ·       Note and comment on the resident’s voice actions and feedback from the Housing Scrutiny Panel (HSP). ·       Note and comment on the update on new and upcoming legislation and regulatory changes. ·       Note and comment on the update from the latest regulatory review meetings with the Regulator of Social Housing (RSH).