Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 10, 2025

Purpose: To provide Cabinet with assurance on the performance of the Housing Landlord Service including compliance with the Housing Ombudsman Service Complaint Handling Code

Content: 1)    That the Housing Landlord Service’s performance against key areas be noted, accepting the report as assurance of the Service’s performance in: ·         Delivering the outcomes of the Safety & Quality standard; ·         Meeting statutory Health & Safety responsibilities   2)    That feedback from Performance Monitoring Panel regarding the year-end performance reports scrutinised on 20 May 2025 (included as appendices to the report) be noted;   3)    That the Council’s Annual Complaints Performance and Service Improvement Report for 2024/25 (Appendix 4) be approved;   4)    That the response to the Annual Complaints Performance and Service Improvement Report for 2024/25 be approved as the official response from the ‘governing body’, in accordance with the requirements of the Housing Ombudsman Service Complaint Handling Code.