Decision Maker: Cabinet

Outcome: For Determination

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 24, 2025

Purpose: For Cabinet to note the Annual Complaints Report for 2024/25 at Appendix A and the Complaints Code of Conduct: Self-Assessment Form at Appendix B. These documents relate to the Housing Service and form part of the submission requirements by the Housing Ombudsman.

Content: Cabinet has approved both appendices and provided a response to the Annual Complaints Report for 2024/25 at Appendix A, as part of the Council’s submission to the Housing Ombudsman.