Decision Maker: Cabinet

Outcome: For Determination

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 2, 2025

Purpose:

Content: Decision taken   Cabinet:   a)    noted the contents of the report and recommended Overview & Scrutiny Committee (OSC) to review and note the contents of the report, with any recommendations from OSC to be considered by the Executive Member for Leisure, Community & Cultural Services and the Executive Member for Housing in conjunction with the Executive Director (Finance & Transformation) and decisions made through an Executive Member Decision Notice, as appropriate.   b)    agreed to delegate responsibility to the Executive Director (Finance & Transformation) to make updates to the Council’s Complaints Policy, associated processes and Complaint Handling Code self-assessment following feedback received from the Housing Ombudsman on last years’ self-assessment, in conjunction with the Executive Member for Leisure, Community & Cultural Services and the Executive Member for Housing.