Decision Maker: Corporate Resources Overview & Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 11, 2025

Purpose: Following a review of Flintshire Connects, the service responsible for face-to-face customer service, this report presents three options for the future delivery of the service.

Content: That the Committee:   (a)     Notes the key findings of public consultation as outlined in the Executive Summary Report in Appendix 1;   (b)     Notes the key findings of internal stakeholder engagement as outlined in paragraph 1.09;   (c)     Makes recommendations to Cabinet on which of the three options for the future delivery of Flintshire Connects, as outlined in paragraphs 1.14 - 1.16, to adopt;   (d)     Supports Option 3 in principle but has concerns regarding the financial and practical arrangements and that following feedback by the Committee, a further report addressing those concerns and providing further information be brought back prior to implementation; and   (e)     Notes the intention to consult all elected Members on the geographic location of community surgeries.