Decision Maker: Executive

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: September 11, 2025

Purpose:

Content: Decision:   To approve the adoption of the draft Compensation Reimbursement Policy as set out in Appendix 1 to the report submitted to the Executive.   Reasons: ·      There is currently no Compensation Reimbursement Policy for Housing Services. The Housing Ombudsman expects social housing landlords to have a formal compensation policy for discretionary (ex-gratia) payments as part of their complaint handling documentation to provide guidance on when they will consider offering discretionary compensation. ·      The draft Compensation Reimbursement Policy was developed with the Tenant Engagement Group and presented to the Housing Operations Board on 9July 2025.  The Group and Board support the adoption of the policy. ·      The development of a Compensation Reimbursement Policy is also part of the Housing Service’s commitment to improve complaint resolution and learning.   Other options considered and rejected by the Executive: Option 2: Reject or defer the policy Option 3: Redraft policy significantly   Details of any conflict of interest declared by the Leader or lead councillors and any dispensation granted: None.