Decision Maker: Housing Management (Cabinet) Sub-Committee

Outcome: For Determination

Is Key Decision?: No

Is Callable In?: No

Date of Decision: November 5, 2025

Purpose: The Your Voice: Our Action: Safe Homes, Great Services is our transformation and improvement programme to ensure the Council is meeting the Consumer Standards. The report sets out the progress made and key risks and issues for consideration by the committee.

Content: DECISION   RESOLVED that the Mayor in Housing Management (Cabinet) Sub-Committee:   1.     Notes the progress made to deliver the Your Voice, Our Action – Safe Homes, Great Services Programme. 

Reasons for the decision: The Your Voice, Our Action: Safe Homes, Great Services programme is the improvement programme for housing management services.   The Your Voice, Our Action: Safe Homes, Great Services programme:   •         Puts tenants and their voice at the heart our services. •         Ensures our council homes are safe. •         Brings services together under one roof. •         Achieves compliance with the Consumer Standards.   At Cabinet in November 2024, we presented our initial draft Regulatory Assurance Action Plan following HQN and Pennington’s reviews.   The programme has been developed from the action plan, incorporating resident feedback, internal and external reviews and engagement with the Regulator of Social Housing.   The lifespan of the programme is between November 2024 and March 2026.   It is expected that the programme will continue to develop through co-production with the Housing Management Cabinet Sub-Committee, the Regulator of Social Housing and Tenants’ Voice.   The programme is designed to enable an agile approach to ensure responsive and planned improvements can be made, that we can adapt to challenges and that a culture of continuous improvement is embedded in our services. 

Alternative options considered: There are no alternative options to delivering the programme; we are committed to improving our housing management services, putting residents and their voice at the heart of our services, ensuring our council homes are safe and meeting the Consumer Standards.