Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: December 2, 2025

Purpose:

Content: Cabinet has approved the revised complaints policy, as set out in Appendix A, so that it aligns with both the Complaint Codes of the Housing Ombudsman and the Local Government & Social Care Ombudsman.  The Lead Member for Housing and the Deputy Leader have been given delegated authority to approve any minor amendments to the complaints policy.