Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: December 11, 2025

Purpose:

Content: RESOLVED   (1)  That the refreshed Customer Care Standards attached to the report as Appendix 1 be approved.   (2)  That the Standards be published on the Council’s website and be made available within public buildings.   (3)  That the refreshed Standards be incorporated in the customer service training and that this be made available to all staff.