Decision Maker: Executive, Council

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: January 29, 2026

Purpose:

Content: Decision: 1.        To note the comments from Overview & Scrutiny Committee members, as set out in the Supplementary Agenda Pack. 2.        To note the findings of maladministration and service failure in four determinations received by Guildford Borough Council during the 2024–25 financial year, three from the Housing Ombudsman and one from the Local Government and Social Care Ombudsman, in accordance with the statutory duty of the monitoring officer under Section 5 of the Local Government and Housing Act 1989. 3.        To recommend that full Council, at its meeting on 11 February 2026 resolves:   (a)       To note any recommendations arising from the Executive meeting on 29 January 2026. (b)       to note the findings of maladministration and service failure in four determinations received by Guildford Borough Council during the 2024–25 financial year, three from the Housing Ombudsman and one from the Local Government and Social Care Ombudsman, in accordance with the statutory duty of the monitoring officer under Section 5 of the Local Government and Housing Act 1989; and (c)       In consideration of these findings to consider making any further recommendations to the Joint Leadership Team.   Reason: To ensure that Members are aware of the outcome of complaints submitted to the LGSCO and the HO, and the actions taken in response to any findings of fault or maladministration.   Other options considered and rejected by the Executive: None.   Details of any conflict of interest declared by the Leader or lead councillors and any dispensation granted: None.