Decision Maker: Council, Executive

Outcome: Recommendations approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 11, 2025

Purpose: To consider an updated Complaints Policy, which meets the requirements of the relevant Ombudsman and brings corporate and housing complaints together under one policy.

Content: It was resolved that the draft Woking Borough Council (WBC) Complaints Policy included at Appendix 1 to the report be approved, subject to the amendments agreed by the Executive.