Decision Maker: Executive Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: February 18, 2026

Purpose: The Local Government and Social Care Ombudsman (LGSCO) are independent from the Council and investigate complaints about maladministration. The LGSCO have launched a joint Complaint Handling Code, which is proposed to be implemented by 01 April 2026. The report set out the proposed change in relation to the LGSCO Joint Complaint Handling Code which was proposed to be implemented by the 1 April 2026.

Content: RESOLVED (i)            That option 3 as set out in the report be approved. To adopt the principles of the Code, but retain the current process and timescales with a commitment for a clear glide path to work towards adopting in full within a time period to be determined. (ii)          That Cabinet approves the proposal to enable the Complaints Policy to be updated