Decision Maker: Executive

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: September 3, 2024

Purpose: Report on complaints over 2023/24 and an changes to our overall process for handling complaints following changes proposed by the Local Government and Social Care Ombudsman

Content: That the self-assessment against the LGSCO Code is agreed (Appendix A) and updated annually