Decision Maker: Corporate Policy and Resources Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: September 9, 2024

Purpose:

Content: Committee resolved to:   1.    Receive and respond to the annual report on Metropolitan Thames Valley Housing’s complaint handling performance and learning from complaints, in relation to complaints from residents of Harper House and White House,   2.    Approve the self-assessment of Metropolitan Thames Valley Housing’s Complaints Policy against the Complaint Handling Code, for submission to the Housing Ombudsman Service; and   3.    Appoint the Community Wellbeing & Housing Committee to fulfil the role of Members Responsible for Complaints.