Decision Maker: Governance & Audit Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: October 3, 2024

Purpose:

Content: The Committee:       I.        Noted the information presented in this report and reviewed and assessed the Authority’s ability to handle complaints effectively.      II.        Made clear comments and recommendations in relation to the Authority’s ability to handle complaints effectively, enabling the Complaints team to continue to work proactively with service areas to focus on learning and service improvement.