Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: November 5, 2024

Purpose: To note the role of the housing regulator, to note performance of new tenant satisfaction measures (TSM), to set targets for TSMa

Content: Cabinet: a)    Noted the tenant satisfaction measures set out below and the complaints handling code self-assessment (attached at Appendix A to the report) submitted to the Regulator for 2023/2024; and b)    Approved the proposed targets for measuring our performance in future years (paragraphs 15 of the report).