Decision Maker: Cabinet

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: November 19, 2024

Purpose: To share the Public Services Ombudsman for Wales Annual Letter 2023-24 for Flintshire County Council and an overview of complaints received by each portfolio of the Council between 1 April 2024 – 30 September 2024.

Content: (a)       That the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24 be noted;   (b)       That the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy be noted; and   (c)        That the priorities outlined in the report be supported.