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Budget Meeting, Overview & Scrutiny Committee - Tuesday, 14th January, 2025 6.30 p.m.

January 14, 2025 View on council website Watch video of meeting
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Summary

The Overview and Scrutiny Committee reviewed the council's proposed Budget Report 2025-26 and Medium Term Financial Strategy 2025-28. The committee will be making recommendations on the budget, and requested further information on several proposals ahead of their final decision. The committee also noted a report from the Scrutiny Lead for Community Safety on upcoming initiatives to tackle hate crime.

Fees and Charges

The Committee reviewed the Council's proposed schedule of fees and charges. The Council's Corporate Director of Resources, in response to a question, noted that Tower Hamlets' reliance on fees and charges as a proportion of its income is the lowest in London.

Tower Hamlet's reliance on fees and charges as a proportion of his income is the lowest in London. - Julie Lorraine, Corporate Director of Resources (Minutes) Several issues were raised by the Committee in relation to the proposed fees and charges:

Charges for Disabled Bay Permits

Concern was expressed about the introduction of charges for personalised disabled bay permits and blue badge permits, and whether they are justified given the cost of living crisis, and the impact that such charges will have on disabled people.

I want to turn to the discussion of fees and charges, and an area I've got real concern about. Under 2.3 parking, it's COM334. So it's two new charges that have been introduced. It's around personalised disabled bay permits, where previously it was no charge. It's now incurring the charge. And then the blue badge permits, where previously it was no charge at zero pounds, it's now incurring a charge. - Councillor Asma Islam (Minutes) In response, the Council's Cabinet Member for Resources and Cost of Living noted that the Council has services to support residents struggling with the cost of living. The Corporate Director of Place added that the charges are in line with other London Boroughs. ...we've done a benchmark across other authorities across London, and that was we were just charging an admin fee for the processing of the permits...The fees and charges are fair, I think, and proportionate, but other boroughs do charge for this, and I don't think the charge is that great given the amount of service that people get. - Simon Baxter, Corporate Director of Place (Minutes) The Committee requested that the Council undertake further work to clarify how much money these charges are expected to generate, and what equality impact the new charges will have.

Transparency of Leaseholder Service Charges

A request was made for the Council to improve transparency and accountability in the calculation of leaseholder service charges, and to benchmark these charges with similar housing services in other local authorities.

What process are in place to ensure transparency and accountability in the calculation of leaseholder service charges? And can you also provide us with a comparison of these charges with similar housing services in other local authorities who are very close to us? - Councillor Rabina Chowdhury (Minutes) The Corporate Director of Place said in response that the Council estimates service charges and provides actual bills to leaseholders, and that it involves leaseholders in scrutinising charges through the Council's tenant voice structure.

Budget Report

The Committee scrutinised the Council's proposed Budget Report 2025-26 and Medium Term Financial Strategy 2025-28. Several topics were discussed:

Safe Communities

The Committee sought clarification from the Council on whether £1.1m of proposed savings in the Safe Communities budget was justified given residents' concerns about anti-social behaviour, and whether it would impact on the Council's ability to deliver on community safety priorities.

...I want to focus on the saving proposal around the police and the 1.1 million pounds that's going to be saved per year...so first just to say I totally understand the police aren't able to deliver on the police that they were able to so there's an understanding...so do you think it's justifiable for that 1.1 million and in terms of you're going for a community safety restructure and did all of that needed to be saved could parts of that have been used for innovation or to support in that restructure and ultimately how you're adequately funded to deliver a fighting for community safety so that would be helpful - Councillor Asma Islam (Minutes) In response, the Council's Corporate Director of Place noted that the Metropolitan Police is struggling to recruit, and that the savings relate to a reduction in funding for the partnership task force. ...the Met are struggling to recruit their own. We've managed to hold onto the partnership for another couple of years, but seeking extra police officers to tackle the crime in the borough I just think was unachievable from the Met's perspective. - Simon Baxter, Corporate Director of Place (Minutes) He outlined how the Council will continue to invest in CCTV and streamline the safe communities team in light of these constraints, and assured the Committee that the service will improve and that crime will reduce.

Waste Services

The Committee sought clarification from the Council on the rationale for the proposed £15m investment in the waste service over 3 years, and whether the service will continue to deliver savings in light of this investment.

My question is around the growth proposal for the waste service. So for the members of the committee I'm the scrutiny lead for environment and climate emergency so I've had a private meeting with Simon and his colleagues in the waste team and has given a very comprehensive answer on why this investment is needed and I would like Simon to explain that out to the committee. I'll repeat what I mentioned in the meeting that there is some detail in the proposal of the growth proposal that there wasn't sufficient clarity as to the individual things listed out why an increase funding funding was needed so I wonder if you could explain to the committee what was needed. - Councillor Nathalie Bienfait (Minutes) The Corporate Director of Place noted in response that resident satisfaction and recycling rates have gone up, street cleansing has improved, and that there has been a reduction in complaints, but that in order to continue to make improvements the waste budget needed to be stabilised. ...resident satisfaction have gone up in the area. We've increased recycling rate from 15.73 up to 19%. I'm hoping it's going to go past that beyond March 31st. I'm hoping it'll be nearer 20%, which has been incredible. Increased improvement in cleansing standards...and also a reduction in complaints. So I think the signal for what's happened already with the investment that we've got is clear... - Simon Baxter, Corporate Director of Place (Minutes) He explained that the waste budget has flatlined since 2020, despite an increase in population, use, and footfall, and that the investment brings the budget up to where it should be. ...the budget since 2020 has flat lined. So you've got an increased population and use and footfall but the budget for waste was the same year on year. So Judy's quite rightly pointed out, we've had a hard look at it and that investment brings it up to where it should be... - Simon Baxter, Corporate Director of Place (Minutes) He added that the Council needs to rationalise the waste service, and understand what it needs to do to deliver the service, before looking at any further savings. The Corporate Director of Resources added that in reality the waste service has always cost £25m, but the budget has not reflected this. ...I think reality Councillor is you've always had a 25 million pound waste service but you had a 20 million pound budget. - Julie Lorraine, Corporate Director of Resources (Minutes) The Committee requested more information on how the Council decided on the level of investment in waste services, and what a sustainable waste service would look like. The Committee also requested that the Council provide quarterly updates on the impact of this investment.

Council Tax

The Committee sought justification from the Council for its decision to raise council tax by the maximum amount without triggering a referendum for the second year running, and what consideration it gave to not raising it to the maximum level.

...council tax is rate being raised uh by the maximum without triggering a referendum for the second year in a row obviously two percent of that is adult social care um increases of two percent um but you just explain the rationale and the justification behind that thank you - Councillor Peter Golds (Minutes) In response, the Cabinet Member for Resources and Cost of Living noted that Tower Hamlets has the sixth lowest council tax in London, and that the Council is committed to protecting residents on the lowest incomes. The Corporate Director of Resources added that the government operates on the assumption that local authorities will generate as much revenue as possible, including through council tax rises. ...when government makes calculations on grant awards and particularly now they're looking at the funded formula they operate on the assumption that you do generate your revenue you do increase your counter tax the maximum so if you don't and the funded formula changes you just lose it because they will have assumed your level of grant will have assumed that you did so there is quite a punitive measure on local authorities that don't generate the revenue that they're able to just just from a financial perspective - Julie Lorraine, Corporate Director of Resources (Minutes) The Committee requested that the Council provide further information on how many residents are eligible for, and claim, council tax support.

Technology Enabled Savings

The Committee raised concerns about the reliance on AI for £6m of savings in the budget, and the impact of this on council staff and residents, noting that AI is a constantly evolving area and there is a lot of concern about its use. The Corporate Director of Resources responded that AI will enable the Council to automate transactional tasks and free up staff to do things that machines can't. She assured the Committee that there are no assumptions on savings as a reduction in permanent posts and that savings in this area would come from a reduction in agency staff.

...there are no assumptions councillor on savings as a reduction of number of permanent posts we have made an assumption on three things automation in revenue and benefits is happening to us universal credit is out of our hands... - Julie Lorraine, Corporate Director of Resources (Minutes) She noted that organisations that don't embrace AI will be left behind and that the Council is already in discussions with trade unions about the use of AI. ...ai is going to happen organizations that are ready for ai that apply that technology to do the transactional tasks freeing up people to do the things machines can't are the ones that are going to invest in their workforce for the future and that is where tower hamlets wants to be... - Julie Lorraine, Corporate Director of Resources (Minutes) In relation to the use of AI in social care, the Corporate Director of Adult Social Care noted that the Council had piloted a programme called Magic Notes, which supports social workers to record information following an assessment. She explained that this will free up social workers' time to enable them to spend more time with residents. ...what magic notes in essence should do is it it supports in terms of recording that conversation it just doesn't take what's said in that conversation and automatically upload it but it's populated the professional then looks at it to make sure that it's reflective of the conversation and boom it saves that time and what that means if it's successful of course this is still the pilot and we still need to evaluate it is it doesn't replace me it doesn't mean i don't need as many social works not at all it means that people who are waiting instead of possibly waiting a couple of months hopefully you now just need to wait maybe a couple more weeks before we actually get to you rather than waiting long periods of time so i just wanted to throw that in as one of the many examples um that mean that actually ai will support us in terms of how we work with residents thank you - Georgia Jo Randell, Corporate Director of Adult Social Care (Minutes) The Committee requested more information on what alternative options are available to deliver these savings if the use of these technologies is not successful. They also requested that the Council provide quarterly updates on the implementation and effectiveness of these technologies.

Homelessness

Concern was expressed about the lack of growth in the budget for homelessness services, which remains a significant cost pressure for the Council, and whether the budget adequately accounts for the risks in this area.

...areas of significant cost pressure so um specifically send and accounting for demographic demographic pressures in adult social care are accounted for in the growth um proposals but i see that homelessness which is also a significant area of cost pressure doesn't have anything mentioned there isn't anything around it in the in this budget um so i wanted to know like are we thinking realistically about what 2025 might bring um and do you think we've accounted for the risks adequately - Councillor (Minuteshttps://democracy.towerhamlets.gov.uk/documents/s247351/Minutes.pdf)) The Corporate Director of Resources explained that rather than putting more money into temporary accommodation, the Council is looking to maximise the potential of Tower Hamlets Homes, the Council's housing organisation, and is considering investing in its own temporary accommodation. ...cancer there are a number of elements where we're looking at and we do one of two things you can just keep putting more millions in for more hotel rooms and accept our fate or we can really maximize the potential of having our own um tower hamlets homes back in house... - Julie Lorraine, Corporate Director of Resources (Minutes) The Corporate Director of Housing & Regeneration added that the Council is seeking to procure accommodation at lower cost than it has in the past, is trying to reduce the length of time it places people in temporary accommodation, and is increasing the resources dedicated to procuring properties. ...we want to continue the work that you've started actually which is about procuring uh accommodation at lower costs to what what we've been doing uh in recent times so particularly getting out of hotel accommodation which we've now successfully done getting out of costly b&b accommodation and sort of reducing the length of time that we're having to place families in that type of accommodation for through procuring other forms of accommodation... - David Harley, Corporate Director of Housing & Regeneration (Minutes) The Committee requested further information about the general fund pressures on the homelessness service, given that the Housing Revenue Account is ringfenced.

Mental Health Supported Accommodation

Concerns were raised about a proposed saving relating to mental health residents living in supported accommodation outside of the borough, with a request that the Council provide reassurance that no resident will be forced to return to the borough.

...i want to kind of focus in on is about adult social care and one of the savings you're due to make is around the mental health residents living in supported uh accommodation out of the barba so i mean some of the finance colleagues in the room might not necessarily agree but i think there's there's times where it's okay not to make a saving and i'd wonder if you could speak a bit more about this saving... - Councillor Asma Islam (Minutes) In response, the Corporate Director of Adult Social Care noted that the Council places some residents outside the borough because of a lack of suitable provision within Tower Hamlets, and that the saving is about supporting people to return to the borough where possible, but that residents will have a choice and will not be forced to move. ...what this program is about is actually being a very targeted and very clear approach to actually speak to these people to say we placed you in havering or wherever it might be at you know six months ago or a year ago we've now found something for you appropriate um back home in tower hamlets would you like to return sometimes people will turn around and say nope actually i'm quite happy to stay and because they are still our residents despite the fact that they decided to say we'll continue to support them so they absolutely do have a choice... - Georgia Jo Randell, Corporate Director of Adult Social Care (Minutes) The Cabinet Member for Resources and Cost of Living echoed this, stating that the Council wants all residents to remain in the borough if possible, and that it will follow expert advice.

Barkantine Heat Network

The Committee sought assurances from the Council that the proposed Barkantine Heat Network project would be delivered in a timely fashion, and that the Council would be seeking external expertise.

...my question is about the bark and time project um just wanted to highlight it for the committee it seems like a really significant and complex project i've also been talking with david's um team about it but um i guess i just wanted to ask could can you give the committee assurance um both that we're not going to leave it because obviously this the growth proposal is for the uh is for a growth in year three of the mtfs but um could you give us assurance that we're not going to wait until year three for it to actually work on it and the second assurance is that we are also being supported um by the best possible expertise uh whether that be internal or external um to figure out how we're going to deal with this um yeah when it comes to an end - Councillor (Minutes) The Corporate Director of Housing & Regeneration provided these assurances, stating that the Council is already working with external partners on the project. The Cabinet Member for Housing & Regeneration confirmed that the Council will deliver the project.

School Uniform Grant

The Committee sought further information from the Council about its plan to introduce a new school uniform grant. In particular, they requested information on the rationale for the policy, what evidence it is based on, how many residents will benefit, and how the Council intends to promote the new grant.

...school uniforms so this is um a really exciting budget in the sense that we're reinvesting back into local authorities but coming like it's a trend coming from uh central government um how from from a political point of view they've they've rightfully made this choice that this is something that we want to do because we understand which our poverty uh high in the borough and the needs of the borough this is this is a gap and we want to fill it from officers point of view what work's been done so for instance this is starting from year seven there are lots of children who are um lots of families that have children multiple children who are in different years and one struggle is getting that first initial uniform set when they start year seven but then it's a bit of a struggle because for instance a blazer cost 54 pounds for for a school that my child goes to and that's the same as a blazer for an adult so when it comes to the five-year duration has there been any work done around what the needs are and how so there this is what politicians want to do what have officers done as far as collecting evidence where the needs are how how the delivery looks like can you give me a little bit of idea of how this has been designed - Councillor Asma Islam (Minutes) The Assistant Director for Education, Inclusion & Achievement Services confirmed that the grant will be available to pupils starting year 7 in September 2025, and that there is an existing hardship scheme available to all pupils. ...if i am correct that there is only two shops in torham is providing things uniform for our kids and we are being a really populated borough and really young people and a lot of children going to the school and as my chair have said that adults jacket is 54 pound and seven years old jacket is also 54 pound... - Councillor (Minutes) The Committee requested that the Council provide information about the number of children in each school year and clarification on the income threshold for the grant. ...so it's it's around the school uniform because i don't quite understand it in terms of are children eligible now going from year six to year seven they are yes for new new intakes and so this is an addition so kids who are in year six now they're eligible okay and it's a five-year journey but it's only for the year seven kids that are starting but the year seven kids already get it anyway so the new year seven so they're year six now there'll be the new year seven in september primary school as well steve this is only for secondary school right i think it's primary and primary there is an existing hardship scheme if you go on the council's website we are one of the not many councils in london have it but there's an existing scheme you can apply to um i guess what i would say as well is i've obviously relatively new to the borough i've done quite a few school visits and i've talked about free school meals and other things and when i've talked to head teachers about what are the other pressures and what are they finding themselves supporting families with the school uniforms issue does come up a lot but i'd fully take your point around well okay that's an issue that people have raised well have you then decided where thresholds is and have you modeled the numbers and how much will that come to fully fully accept that yeah... - (Minutes) Concern was expressed about the high cost of school uniforms in the Borough and whether the Council should consider providing school uniforms itself or working more closely with schools to reduce these costs. ...just a quick one on this uh free school uniform there's only one shop in town if i'm not wrong is that right that how many shops are there yeah where's the other one yeah where's the other one i only know one sorry sorry what all right so i've never been to that one anyway um just uh well that's my view anyway uh i didn't know there was one in front in market um we've installed a lot of things can we not insource this school uniform um not a bad idea because um there are these are very expensive stuff year six kid the jacket is the same price as a year nine or whatever... - Councillor Rabina Chowdhury (Minutes) The Committee also requested information on whether the grant will cover the full cost of school uniforms, and if not, what support will be provided to families struggling with these costs.