To provide an overview of the annual performance of the Corporate Contact Centre, the service responsible for managing telephone calls to key Council services during 2024/25 and to outline plans to transform the service through the introduction of modern technologies.

Recommendations Approved

Social Value Progress Report

From: Corporate Resources Overview & Scrutiny CommitteeThursday, 10th July, 2025 10.00 am - July 10, 2025

To report on the Council’s performance in relation to social value for the financial year 2024/25.

Recommendations Approved

Employment and Workforce End of Year Update

From: Corporate Resources Overview & Scrutiny CommitteeThursday, 10th July, 2025 10.00 am - July 10, 2025

To present end of year workforce statistics and their analysis.

Recommendations Approved

Medium Term Financial Strategy and Budget 2026/27

From: Corporate Resources Overview & Scrutiny CommitteeThursday, 10th July, 2025 10.00 am - July 10, 2025

To set out in detail the forecast cost pressures for 2026/27 and enable Members to have a better understanding of the latest financial position.

Recommendations Approved

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Summary

Meetings Attended: 73

Average per Month: 2.4

Decisions Recorded: 290

Cllr Arnold Woolley Dip.IM, MCMI

Activity Timeline

Meetings Attended Note this may include planned future meetings.

Decisions from Meetings

Requisition Notice

Corporate Contact Centre Annual Report 2024/25

Social Value Progress Report

Employment and Workforce End of Year Update

Medium Term Financial Strategy and Budget 2026/27

Summary

Meetings Attended ^{Note this may include planned future meetings.}