Claire Blanchard

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

The purpose of this report is to share the Public Services Ombudsman for Wales Annual Letter 2024-25 for Flintshire County Council. The Annual Letter provides an overview of the performance of the Council in relation to complaints of maladministration received between 1 April 2024 - 31 March 2025.  This report also provides an overview of complaints received by each portfolio of Flintshire County Council in the first half 2025-26 (1 April 2025 - 30 September 2025).

Recommendations Approved

Action Tracking

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

To inform the Committee of the actions resulting from points raised at previous Governance & Audit Committee meetings.

Recommendations Approved

Position of Chair of Governance & Audit Committee

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

Recommendations Approved

Local Government (Access to Information) Act 1985 - to consider the exclusion of the press and public

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

Recommendations Approved

Internal Audit Progress Report

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

To present to the Committee an update on the progress of the Internal Audit Department.

Recommendations Approved