Dianne Hurst - Councillor for Sheffield (Richmond)

Councillor Dianne Hurst

Sheffield Community Councillors Group Richmond Spokesperson for the Sheffield Community Cllrs Group & Group Spokesperson for the Strategy and Resources Policy Committee

Email: dianne.hurst@councillor.sheffield.gov.uk

Council: Sheffield

Council Profile: View on council website

Committees: Strategy and Resources Policy Committee (Group Spokesperson) Council (Committee Member) Planning and Highways Committee (Substitute Member) Audit and Standards Committee Finance Committee Governance Committee (Committee Member) Education, Children and Families Policy Committee Adult Health and Social Care Policy Committee Housing Policy Committee East Local Area Committee (Committee Member) Health Scrutiny Sub-Committee

Annual Ombudsman Report

From: Strategy and Resources Policy Committee - Wednesday 20 November 2024 10.00 am - November 20, 2024

...the Strategy and Resources Policy Committee of Sheffield noted the Annual Ombudsman Report, agreed to continue supporting the 2024-2026 Complaint Service Improvement Plan, and noted the links to 'Future Sheffield' and the 'Customer Experience Strategy' for improving complaint handling.

Recommendations Approved

Delivering Future Sheffield - Update

From: Strategy and Resources Policy Committee - Wednesday 20 November 2024 10.00 am - November 20, 2024

The purpose of the paper is to provide a general update on the Future Sheffield Transformation Programme, the next phase of the work and arrangements for delivery and implementation. The paper also sets out recommendations for the operating model and high level structure of the customer experience function as requested by S & R committee in July.

Recommendations Approved