Cllr Gina Maddison

Corporate Contact Centre Annual Report 2024/25

From: Corporate Resources Overview & Scrutiny CommitteeThursday, 10th July, 2025 10.00 am - July 10, 2025

To provide an overview of the annual performance of the Corporate Contact Centre, the service responsible for managing telephone calls to key Council services during 2024/25 and to outline plans to transform the service through the introduction of modern technologies.

Recommendations Approved

Corporate Parenting Strategy Update

From: Joint Education, Youth & Culture and Social & Health Care Overview & Scrutiny Committee - Thursday, 26th June, 2025 2.00 pm - June 26, 2025

To endorse a refreshed Corporate Parenting Strategy for looked after children.   The Strategy includes a co-produced ‘Pledge’ for our care experienced children through our Children’s Services Forum. 

For Determination

Safeguarding in Education including Internet Safety and Social Media

From: Joint Education, Youth & Culture and Social & Health Care Overview & Scrutiny Committee - Thursday, 26th June, 2025 2.00 pm - June 26, 2025

To provide an update on the discharge of statutory safeguarding duties in schools and the Education portfolio. To include information on Relationship and Sexual Education and how this was contributing to reducing harm.

For Determination

Trauma Informed Practice within Education

From: Joint Education, Youth & Culture and Social & Health Care Overview & Scrutiny Committee - Thursday, 26th June, 2025 2.00 pm - June 26, 2025

To provide information on the implementation of Trauma Informed practice across Flintshire schools and the Education & Youth Portfolio.

For Determination

Apologies

From: Joint Education, Youth & Culture and Social & Health Care Overview & Scrutiny Committee - Thursday, 26th June, 2025 2.00 pm - June 26, 2025

Recommendations Approved