Jo Lawson - Councillor for Kirklees (Crosland Moor and Netherton)

Councillor Jo Lawson

Kirklees Community Independents Group Crosland Moor and Netherton Group Business Manager - KCIG

Email: Jo.Lawson@Kirklees.gov.uk

Council: Kirklees

Council Profile: View on council website

Committees: Annual Council Health and Adult Social Care Scrutiny Panel (Chair) Overview and Scrutiny Management Committee (Committee Member) Calderdale and Kirklees Joint Health Scrutiny Committee (Committee Member) Council (Committee Member) Cabinet (Committee Member) Strategic Planning Committee Standards Committee Personnel Committee District-Wide Planning Committee West Yorkshire Joint Health Overview and Scrutiny Committee (Committee Member) Licensing and Safety Committee (Substitute)

Activity Timeline

Meetings Attended Note this may include planned future meetings.

60 meetings · Page 1 of 12

Council Committee Member

Council - Wednesday 10th December 2025 5.30 pm

December 10, 2025
West Yorkshire Joint Health Overview and Scrutiny Committee Committee Member

West Yorkshire Joint Health Overview and Scrutiny Committee - Wednesday 10th December 2025 10.00 am

December 10, 2025
Overview and Scrutiny Management Committee Committee Member

Overview and Scrutiny Management Committee - Friday 5th December 2025 10.00 am

December 05, 2025
Health and Adult Social Care Scrutiny Panel Chair

Health and Adult Social Care Scrutiny Panel - Wednesday 3rd December 2025 2.00 pm

December 03, 2025
Overview and Scrutiny Management Committee Committee Member

Overview and Scrutiny Management Committee - Friday 14th November 2025 10.00 am

November 14, 2025

Decisions from Meetings

146 decisions · Page 6 of 30

Housing Annual Complaints Performance and Service Improvement Report and Self-Assessment 2024/25

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

To seek Cabinet approval of an updated Complaints Handling Policy and Redress Policy.   The report also provides Cabinet with a copy of the mandatory ‘Annual Complaints Performance and Service Improvement report for 2024/25’, including the Council’s self-assessment against the Housing Ombudsman Complaint Handling Code for comment and approval prior to submission to the Housing Ombudsman by 30th June 2025.   Engagement process   The Complaints Handling Policy has been updated to improve accessibility for residents and in addition minor process changes have been made to reflect the level of investigating manager responding to complaints at each stage.  The updated policy strengthens the Council’s compliance with Housing Ombudsman Complaint Handling Code.   The Redress Policy has also been updated and includes improvements to accessibility and aligns with the new Housing Ombudsman Service Remedies and Insurance Guidance e.g. the policy now aligns with levels of redress recommended by the Housing Ombudsman Service.  

Recommendations Approved

Summary

Meetings Attended: 60

Average per Month: 3.0

Decisions Recorded: 146