Martyn Cousins

Council Annual Report 2024/25

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to note the Council Annual Report 2024/25 and authorize minor final amendments prior to publication.

Recommendations Approved

Customer Feedback Annual Report 2024-2025

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to approve the recommendations outlined in the Customer Feedback Annual Report 2024-2025, including reviewing the performance data, continuous improvement plan, and self-assessment related to complaints, and delegating authority to implement agreed recommendations or changes.

Recommendations Approved

Finance and medium term update

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to note the current projected savings requirement, the potential £0.594m overspend at Quarter 1, the £0.701 shortfall in savings delivery offset by £0.293m over delivery, the impact of these factors on the Medium-Term Financial Plan, and the resulting budget gap of between £2.393m and £3.702m over the next 3 years.

Recommendations Approved

GRIMROD PLACE

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

Recommendations Approved

Customer Experience Strategy

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to approve the 2025-2028 Customer Experience Strategy and delegate authority to the Assistant Director of Corporate and Customer Services to approve actions aligned with it.

Recommendations Approved