Decision

Annual Housing Landlord Complaints Report

Decision Maker: People Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 17, 2025

Purpose:

Content: RESOLVED that –   1.    the Housing Landlord Complaints Self Assessment 2024/25 at Annex 1 of the agenda report be noted; and   2.    the Annual Housing Complaints Performance and Service Improvement report 2024/25 at Annex 2 of the report be noted.

Supporting Documents

Annex 2 - Housing Landlord Performance Report 2024-25.pdf
Annual Housing Landlord Complaints Report.pdf
Annex 1 - Kingston Council Housing Ombudsman Self Assessment 2025-26.pdf
Annex 3 - Annual Housing Ombudsman Service Report 2023-24.pdf
Annex 4 - Housing Ombudsman Landlord Report RBK 2023-24.pdf
Annex 5 - Housing Landlord Complaints Policy.pdf

Related Meeting

People Committee - Tuesday 17 June 2025 7:30 pm on June 17, 2025