Decision Maker: Cabinet

Outcome: Decision Made

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 26, 2025

Purpose: A review of the complaints received under the Council’s complaints procedure between 1 October 2024 and 31 March 2025.

Content: RESOLVED – That the summary of complaints over period two 2024/25 (1 October 2024 to 31 March 2025) be noted.   REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.