Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: July 9, 2025

Purpose:

Content: RESOLVED:   3.1  to consider the recommendations and actions in the Annual Customer Feedback Report (pages 30 and 31) to support and improve customer feedback performance within Shropshire Council. 3.2  to note that a paper on the adoption of the Local Government and Social Care Ombudsman’s Complaint Handling Code will be prepared for a future Cabinet Meeting (September 2025).