Decision Maker: Cabinet

Outcome:

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: July 25, 2025

Purpose:

Content: RESOLVED that –   (a)     the recommendation made by the Audit Committee be accepted and that the response of the Portfolio Holder responsible for Housing and Planning thereto be endorsed;   (b)     the new Corporate and Housing Complaints Policy, as set out in Appendix 2 to this report, be approved and adopted with effect from 1 September 2025;   (c)     the Assistant Director (Corporate Policy and Support) be authorised to make minor adjustments to the Policy, following consultation with the Portfolio Holder designated as the Member Responsible for Complaints to address such matters as amendments to the Code of Complaints Handling by either the Housing Ombudsman or the Local Government and Social Care Ombudsman (or both); and   (d)     the Portfolio Holder for Housing and Planning be nominated as the Council’s Member Responsible for Complaints under the Policy and provide monitoring throughout the year, highlighting and addressing reoccurring themes to Cabinet and/or the Leader of the Council where necessary to do so.