Decision Maker: Corporate Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: July 29, 2025

Purpose:

Content: RESOLVED that:                           i.         Service Improvement Tracking Through KPIs Future KPI reports more clearly link service improvement plans to performance outcomes in key areas such as homelessness and SEND, with brief summaries of actions taken and progress against planned improvements.                          ii.         Workforce Resilience and Organisational Health Reporting Organisational health indicators are expanded to include more detailed analysis of long-term sickness, turnover and vacancies — alongside commentary on mitigation strategies to support service continuity.                         iii.         Escalation and Risk-Based Performance Focus Persistently red-rated KPIs with high service or reputational risk are flagged for further discussion within regular performance reporting, with clear accountability, risk ownership and planned remedial actions outlined.