Decision Maker: Cabinet

Outcome: Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: August 19, 2025

Purpose: The Cabinet will be presented with a report on the updated Consumer Standards introduced by the Regulation of Social Housing Act 2023 and the confirmed tenant satisfaction measures (TSM's) the Council is required to report on, and asked to endorse the Council's approach to monitoring and reporting performance to tenants and the Social Housing Regulator.

Content: Cabinet resolved to:   (i)  Note the scope of the updated Consumer Standards and Tenant Satisfaction Measures required under the Social Housing (Regulation) Act 2023;   (ii)  Note the Council’s performance against the TSM’s during 2024/25, as detailed in section 3 of the report, which reflected a positive movement in 11 of the 12 categories;   (iii)  Endorse the Council’s approach to monitoring and reporting performance to tenants and the Social Housing Regulator, including the establishment of a Resident Panel to monitor progress against TSMs and to help shape service delivery;   (iv)  Agree the areas for continued focus and the ‘next steps’ aligned to priority measures, as set out in sections 4 - 6 of the report; and   (v)  Note that performance against the TSM’s shall be published on the Council’s website in accordance with the Act.