Decision Maker: Corporate Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: August 26, 2025

Purpose:

Content: RESOLVED that: The Corporate Scrutiny Committee:         i.         Notes the Performance Indicator Report.        ii.         Requests that future reports include:   -       Clear benchmarking data against statistical neighbours and national averages   -       Explanatory narrative for all red-rated indicators   -       Links between performance outcomes and resource allocation       iii.         Requests that a spotlight session be scheduled on customer service performance at a future meeting.