Decision Maker: Buchan Area Committee

Outcome: For Determination

Is Key Decision?: No

Is Callable In?: No

Date of Decision: June 24, 2025

Purpose: To provide the Buchan Area Committee with an update on progress in relation to Business Services performance indicators which support the Council Plan Priorities 2024-29.

Content: Agreed (1) to acknowledge the significant improvement in call waiting times, (2) to highlight need for a good standard of offices/buildings to ensure that staff have good facilities lending positively to quality of staff welfare and the future recruitment of staff, and (3) to thank staff for developing the indicators to include links to Power-Bi which provides more valuable detail