Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 16, 2025

Purpose:

Content: DECLARATIONS OF INTEREST MADE FOR THIS ITEM:   None   RESOLVED:   That Cabinet:   1.    Noted the contents of this report and the appendices. Reasons for Decision In alignment with the statutory requirements set out by the Housing Ombudsman’s Complaint Handling Code, it is essential that the governing body maintains oversight of complaint performance. Presenting this report to Cabinet ensures transparency, accountability, and strategic governance in relation to our complaint handling processes. It enables Cabinet to assess organisational responsiveness, identify areas for improvement, and ensure that service delivery remains resident-focused and compliant with regulatory expectations.