Decision Maker: Corporate and Resources Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 30, 2025

Purpose:

Content: RESOLVED that:   1)    The Annual Corporate Complaints & Compliments Report 2024/25 at Annex 1 of this report be approved;   2)    The annual Local Government and Social Care Ombudsman Code self-assessment 2025/2026 at Annex 2 of this report be approved;   3)    That the updated complaint handling policy at Annex 4 of this report be approved.   NOTED:   4)    The content of the Local Government and Social Care Ombudsman Annual Letter at Annex 3