Decision Maker: Cabinet

Outcome: Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: October 14, 2025

Purpose: The Cabinet will be asked to approve proposals relating to the procurement of telephony services for use within the Council’s Contact Centre, Unified Communications and schools.

Content: Cabinet resolved to:   (i)  Agree that the Council proceeds with the procurement of a contract(s) for both a new UCaaS supplier and a new CCaaS supplier commencing March 2027, in accordance with the strategy set out in the report; and   (ii)  Authorise the Strategic Director, Resources, in consultation with the Head of Legal, to conduct the procurements and award and enter into the contract(s) and all other necessary or ancillary agreements to fully implement and effect the proposals.