Decision Maker: Mayor and Cabinet

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: December 3, 2025

Purpose:

Content: RESOLVED:   •         To note and approve the contents of the report. •         To publish a response to the Non-statutory Complaints Performance and Service Improvement Report, as required by the Local Government and Social Care Ombudsman’s complaint-handling code. •         To continue to prioritise complaint-handling improvements across the council, monitoring performance and challenging services which are not compliant, particularly with respect to how we respond to Ombudsman complaints.