Decision Maker: Cabinet

Outcome: Decision approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 16, 2025

Purpose:

Content: For the reasons set out in this report and its appendices, Cabinet RESOLVED to Agree to note:   i)  The final report of Capsticks LLP into Consumer Standards Compliance and the recommendations therein as set out in Appendix A. ii)  The recommendations in the Capsticks LLP final report will further inform the Council’s Housing Services Improvement Programme and accountability across the organisation. iii)  This report will be circulated to all members, as well as formally sent to the Council’s Overview and Scrutiny Committee, Audit and Governance Committee, Housing Strategic Improvement Board and the Newham Transformation and Improvement Board alongside the Regulator of Social Housing.   Alternatives considered   a)  Do nothing: given the C4 rating, it is important that the Council understand the root cause of the C4 rating to reach compliance with the Consumer Standards. Publishing the Investigation report from Capsticks LLP ensures ethical and transparent governance.